Shipping Info

Why isn't there tracking information in my order?

If you can not see any tracking data for a shipment plus the estimated delivery date has not yet passed, your package should still arrive by the due date. Yow will discover some common explanations why tracking results are unavailable on our Tracking Shipments Help page.

Why didn't my order qualify for FREE Shipping?

Both items ordered and the shipping address need to be eligible for FREE Shipping. FREE Shipping page has further information about what items and addresses qualify.

Free Shipping

To take advantage of FREE Shipping:

  • Place no less than $25 of eligible items inside of your Shopping Cart.
  • Go to checkout.
  • Ship your items to just one U.S. address.
  • Select "Group my items into as few shipments as possible" as the shipping preference.
  • Select FREE Shipping for your shipping speed. The transaction will be delivered within 4-8 working days after all of your merchandise is available to ship (including pre-order items).
  • Place your order, and enjoy the free postage!

International Shipping

We gladly accepts orders from globally. Available products, shipping rates and costs could vary based on the delivery address for the order.

To determine the shipping rate information specific to your order's destination, find your region.

There could be limitations on where and whether vendors offer international shipping. For more info, visit our the vendors international shipping details page.

On shipping to U.S. protectorates or APO, FPO, or DPO addresses.

Your packages can be controlled by the customs fees and import duties of the country which you have your order shipped. These charges are usually the recipient's responsibility. To get more details, check out Restrictions (which apply to all international shipments) and Import Fees Deposits within the resellers Global shipping page.

Restrictions

The below items can be shipped to just about all destinations outside the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

Additionally, some products in the following categories:

  • automotive
  • baby
  • clothing
  • consumer electronics
  • health and personal care
  • home and garden
  • industrial and scientific
  • jewelry
  • pet supplies
  • shoes
  • software
  • sports equipment
  • tools
  • toys
  • games
  • watches

May be shipped to the following countries:

  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Panama
  • Peru
  • Philippines
  • Portugal
  • Poland
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • UAE
  • England
  • Uruguay
  • Venezuela

All products shipped to these countries via Priority International Shipping, as well as in some instances product shipped via Standard or Expedited International Shipping, are contained in the program and an import fees deposit is collected on them. Even more details about this service sell the sellers shipping info page.

* Note: Books which need special handling since they're extremely heavy (by way of example, multi-volume sets) will not be shipped beyond the U.S. If this is the situation, it will likely be noted on the product detail page.

Returns & Replacements

The above mentioned conditions (including, if applicable, terms based on the Import Fee Deposit) also apply to the shipment of any replacement product that might be shipped should there be an issue with the original shipment. If you should return an item to us, you'll be the exporter with the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. For additional information please makes use of the "Contact Us" form page.

Customs, Duties, and Taxes

You will be responsible for assuring the product could be lawfully imported to your destination country. When ordering the recipient will be the importer of record and will adhere to all rules of the destination country. Orders which are shipped to countries outside of the United States could be subject to import taxes, customs duties and costs levied via the destination country. The person receiving an international shipment might be subject to such import taxes, customs duties and fees, which are levied when a shipment reaches your country. Additional charges for customs clearance have to be borne by the recipient; we've no control of these charges and cannot predict what they could be. Customs policies vary widely from country to country; you should get hold of your local customs office for further information. When customs clearance procedures are required, there may be delays beyond our original delivery quotes.

When To Expect to have Your Order

Our estimated delivery date for your order is reliant how soon we can obtain and ship your items, your shipping address, and also the shipping speed and options you choose. Items Requiring Special Handling

Some items, such as bulky media items, large TVs, and certain perishable products require special handling and shipping methods (for example Expedited Chilled Shipping). You'll find details about them along with their shipping requirements and charges from the vendors product delivery web page.

Shipping to APO, FPO, or DPO

Standard Shipping Deliveries usually takes longer--up to 30 days for APO, FPO, or DPO addresses.


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